Privacy Policy
At Vesuvio Shine, we are committed to protecting the privacy and security of information obtained from our customers and visitors to our online platform. This Privacy Policy outlines how Vesuvio Shine collects, uses, processes, and protects your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and local regulations in Singapore.
1. Information We Collect
We collect various types of information to provide and improve our premium car detailing services and to facilitate online bookings. This information may include:
- Personal Identifiable Information (PII): This includes your name, contact numbers, email address, and optionally your vehicle make, model, and license plate number when you request a service, make an inquiry, or book an appointment through our site.
- Payment Information: When you make a booking or payment for our services, we may collect billing details. Please note that payment transactions are typically processed by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Technical Data: This includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our site and services, such as pages viewed, services browsed, and duration of visits.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and manage the automotive detailing and protection services you request, including premium interior and exterior detailing, ceramic coating application, paint correction, scratch removal, leather conditioning and restoration, headlight restoration, engine bay cleaning, ozone odor removal, and PPF installation.
- To process your bookings and appointments made through our online platform.
- To communicate with you regarding your service requests, bookings, and inquiries.
- To send you service updates, promotional offers, or newsletters if you have opted in to receive them.
- To improve our services, website functionality, and user experience.
- For internal record keeping and administrative purposes.
- To comply with legal obligations and enforce our terms and conditions.
3. Data Sharing and Disclosure
Vesuvio Shine does not sell, rent, or trade your personal information to third parties. We may share your data in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our customers (e.g., payment processors, scheduling software providers). These parties are bound by confidentiality obligations and are only permitted to use your data for the specific purposes for which we engage them.
- Legal Requirements: We may disclose your information if required to do so by Singaporean law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you if such a transfer occurs and if it results in a change to this privacy policy.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, secure servers, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Under data protection laws, you have specific rights concerning your personal data. These rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
7. Cookies
Our online platform uses cookies to enhance your browsing experience, analyze site usage, and improve our services. A cookie is a small file placed on your device that stores information about your visit. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Changes to This Privacy Policy
Vesuvio Shine may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Vesuvio Shine
18 Sin Ming Drive,
Unit 01-12,
Singapore, Singapore,
575723